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Business model

Supporting customers across the product life cycle

We are a high-service distributor supporting customers across the product life cycle.

This can be via innovation and technical support at the design phase, improved productivity in the build phase or reducing purchase to pay costs and optimising inventory in the maintenance phase. We offer our customers tailored product and service propositions to help them save time and money.
 

How we do it

Source

  • High-quality products from over 2,500 major suppliers
  • Extensive range of electronics and industrial products
  • From latest technologies to hard-to-find products

Stock

  • 500,000+ stocked products and a much greater non-stocked range
  • RS Pro – our competitively priced own-brand range
  • High stock availability with transparent information

Ship

  • Around 50,000 parcels shipped daily to over one million customers
  • No minimum order size
  • Aiming for best-in-class fulfilment via our global network of distribution centres

Value proposition

We make it easy to do business

  • Multi-channel market approach
  • Strong digital offering to help our customers quickly find, choose and buy products
  • Detailed technical information, data and innovative design tools
  • Procurement solutions to help reduce costs and complexity

We have a broad range of products and high stock availability

  • Enabling our customers to consolidate spend, reduce inventories and improve productivity
  • Driving improved asset efficiency and preventative maintenance
  • Our own-brand range, RS Pro, offers customers a high-quality, value choice
  • Our products help keep people safe

We have significant sector-specific knowledge and technical expertise

  • Knowledgeable sales teams with increasing sector-specific expertise
  • Technical support to help customers with purchase decisions

Creating value for our stakeholders

Shareholders

  • We seek to deliver attractive returns for our shareholders, with sustained growth in profits and cash driving longer term share price appreciation and year-on-year growth in dividend.

Customers

  • Saving our customers time and money and making it easy to do business.

Suppliers

  • Providing insight and analysis for 2,500+ major suppliers of electronics and industrial products.

Employees

  • We are committed to nurturing talent and building a high-performance culture.

Communities

  • We respect, protect and contribute to the communities in which we operate.

Lindsley Ruth 2017 Full-year Results

Lindsley Ruth, CEO, discusses the company’s strategy and focus for the coming year.

From Order to Despatch

The journey of a customer order at the RS Nuneaton distribution centre.

500,000+

Products in our range

About our offer

2,500+

Major suppliers worldwide

About our suppliers


1 million+

Customers in more than 80 countries

About our customers

60%

Share of total revenue generated by eCommerce

About our channels to market


5,800

Employees around the world

About our people