Our channels to marketA multi-channel approach provides a purchasing solution to meet all needs
Our multi-channel approach includes:
eCommerce is at the heart of our business strategy. 56% of
global revenues are generated online and our goal is to build a
£1bn+ eCommerce business. Our significant growth through the last
two years is inextricably linked to our online offer. We have
transformed our customers' online experience, introduced
e-procurement systems and electronics design tools and launched
one of the most advanced transactional websites in our
industry sector. This strategy has enabled us to increase new
product introductions from 5,000 per year to 5,000 per
Our catalogue remains a key element of our multi-channel
business model and evolves in line with our customers' needs.
We're developing innovative ways to display our products in
our catalogue and provide a choice of paper and digital
We have 23 trade counters across the globe, with 16 in the UK.
Our branch network is ideally located to make our customers' lives
easier, giving them same day access to thousands of products and
special offers. This includes new products and a wide range of
services to help customers with their businesses, such as technical
help, kitting and calibration.
Our phone and fax lines are open 24 hours a day, seven days per week to take customer orders.
UK customer enquiries: +44 (0)8457 201201
We have a complete sales network operating worldwide. All sales
engineers are continuously trained to ensure they keep abreast of
the latest available product developments in the market and provide
the best possible solutions to customers' needs.
Our in-house sales force provides comprehensive support for customers, including product search and price quotations for prototype design and preproduction launches through to maintenance and repair.
Looking to purchase a product? Visit our online catalogues...