Learning & DevelopmentDedicated training and development resources in each region

In 2011, we were shortlisted for the Employer of the Year category at the European Call Centre and Customer Service Awards. The award was set up to recognise innovation and excellence in the way customer service organisations value and develop their staff.

We have operations in 32 countries across the world - and dedicated teams in each region provide training and development resources for staff at all levels and in each division.

This is overseen centrally by the Head of Leadership & Organisation Development, who is responsible for providing the strategy and direction to build leadership capability within the organisation.

Driving our own personal development

While our ethos is that employees should have an active role in driving their own development, it is our responsibility to put in place the right facilities, tools and solutions to support that development.

This allows us to build on our skills and knowledge to develop our own careers - and in doing so, contribute more effectively to the organisation.

During your time with us, you can expect access to a wide range of different learning methods from e-learning to active participation in action-learning sets and our flagship programmes such as Leadership Coaching and Strategic Thinking.

With regular appraisals and one-to-one sessions, we support and motivate you, helping you to drive your development plan according to your individual needs and preferences.