Our Channels

We operate through the following sales channels:

Catalogue

Our traditional channel to market is our catalogue.

e-Commerce

Our e-Commerce offer comprises the internet websites, PurchasingManager™ and e-Procurement. We have 48 websites in 28 languages operating around the world. To find your local website visit the Where We Work page. PurchasingManager™ and e-Procurement both allow the customer to monitor and control purchases. PurchasingManager™ is our customised front-end to our website and is provided free to customers. e-Procurement utilises a customer’s own e-Procurement system. The level of sales via e-Commerce varies from market to market but totals around 47% of the Group’s sales.

Trade counters/sales offices

In many of our markets we offer trade counters. These enable a customer to obtain our products even more quickly than via the catalogue or e-Commerce.

Our UK trade counters offer a Managed Stock Replenishment service where RS manages a customer’s stock at the customer’s own site supported by stock replenished from a local trade counter. In the UK we also a Call and Collect centre in Nuneaton.

Our sales offices throughout North America provide dedicated local account management to customers.