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IT Training Award Recognition - Assima DACG Enables RS Components to Offer Operational Excellence to its Customers

OXFORD 21 February 2008. As part of its continued drive to deliver operational excellence to its customers, RS Components, the global distributor of electronics and electro-mechanical components, completed rolling out a new Enterprise Business System - SAP - across its European operating companies (Opcos) in February 2008.

Such a successful implementation required careful coordination of all components of process design, training, testing, localisation and change management. Earlier this month, the IT Training industry recognised the efficiency and quality of the collaboration of Assima DACG and RS Components by awarding them winners of the External Training Project of the Year for the SAP implementation in Benelux.

“Inefficient users means lost sales and anything less than 100% system adoption would have been considered a failure,” says Martijn Duchatteau, General Manager, RS Benelux. "From being reactive, with the new system RS Benelux has become proactive, and our new visibility has allowed us to refocus our business strategy."

In Benelux, SAP was successfully implemented within six months and as a result of the new system and proficient and well-trained users, there was a 29% increase in net sales in the first month after go-live, and a 38% increase in the second month. 

“We are delighted to have played an important part in this project.  Our training objective was to thoroughly skill the users, engender business buy-in, whilst minimising disruption to the day to day business operations.  A challenging but exciting project and a prime example of what you can achieve in partnership" says Ray Morton, Training & Testing Manager Assima DACG, the training partner of RS Components since 2005 when the SAP rollout began in the UK, was chosen for their ability to develop and deliver an innovative programme including:

• process design incorporating local practices;
• training with interactive classroom sessions and localised materials, translated into three languages for Benelux;
• user acceptance testing confirming system usability and user proficiency;
• pre and post go live support workshops ensuring learning retention;
• strong change management practices generating business buy-in;
• a team of dedicated experts bringing to the project, training, change management and system testing experience, as well as in-depth SAP financial expertise.

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NOTE TO EDITOR

About Electrocomponents

Electrocomponents plc is one of the largest global catalogue and web-based distributor of electronic, electro-mechanical and industrial components.

Operating under the trading brands of RS Components, Radiospares, Radionics and Allied Electronics in the U.S., the Group serves nearly 1.5 million customers worldwide.  Through operations in 27 countries, a distribution network extending to over 150 countries and 19 warehouses, RS distributes over 500,000 products from 2,300 suppliers.

The Group has an annual turnover of over £800 million and is listed on the London Stock Exchange.

For more details on the Group please visit the corporate website (www.electrocomponents.com).

About ASSIMA

ASSIMA creates technology solutions to support large scale application deployments, delivering measurable return on investment through increased user performance. Assima's award winning software, training and change management solutions drive adoption, utilisation and organisational proficiency for all business critical IT change projects.