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Key performance indicators

We are focused on driving an improved performance for customers, suppliers and shareholders.

We will measure our success through the following KPIs:
 

 
2016
2015 H2 2016
H2 2015
Underlying revenue growth (%)
2.8
3.5
1.9
4.1
RS Net Promoter Score (NPS)
41.0
-
-
-
Headline operating profit as % of gross profit (%)
14.6
15.1
16.6
15.2
Headline operating profit margin (%)
6.4
6.7
7.3
6.7
Headline operating cash flow conversion (1) (%)
107.3
92.7
132.6
92.0
Return on capital employed (%)
15.7
16.4
-
-
Group Lost Time Accident Frequency (2)
0.15
0.29
-
-

(1)  Headline operating cash flow conversion is defined as headline free cash flow, pre taxation and interest, as a percentage of operating profits
(2)  Number of Lost Time Accidents per 200,000 hours worked

Lindsley Ruth 2017 Half-year Results

Lindsley Ruth, CEO, discusses progress with the Performance Improvement Plan.

No.1

International high-service distributor

About our strategy