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Customer offer

Customers rely on us to save them time and money

Over one million customers around the world choose us for our availability and broad range of electronics and industrial products, the reliable service we provide, our knowledge and expertise, and because we’re easy to do business with.

Availability and breadth of range

With more than 500,000 electronics and industrial products in stock globally and available for immediate despatch, we provide a one-stop source for everything an engineer could need. We save our customers the time, hassle and expense of managing multiple suppliers, and sell genuine, high-quality products from over 2,500 known and trusted brands.

We hold over £250m of products in stock so that our customers can minimise their inventory costs. By adding around 60,000 new products to our range every year, we ensure that our customers can be the first to access the latest technology.

Service reliability

For over 75 years, we have been dedicated to service excellence. Customers trust our fast and reliable delivery on time and to promise, and benefit from same-day despatch to avoid any business downtime.

Our supply chain and globally connected freight network provide a superior service to our customers and suppliers, offering a truly competitive edge to our business.

Knowledge and expertise

We use our knowledge and sector-specific expertise to provide a truly differentiated customer experience.

Our sales teams work closely with our customers to understand their challenges and develop customised, cost-effective and time-saving solutions. We also provide online and telephone technical support to help customers with their purchase decisions.

Ease of doing business

Our multi-channel approach meets each of our customers’ needs: online, face-to-face, by phone, fax or email. With no minimum order quantity, customers can order as few or as many products as they need, packed ready for immediate use. Our website offers easy access to products and technical information and our easy-to-use eCommerce solutions save customers time and money.

DesignSpark, our online design community, provides engineers worldwide with free access to powerful design tools and trusted and reliable technical resources to help them do their jobs more easily.

RS Pro Interview

Kurt Colehower, President, RS Private Label, discusses the Private Label business and the launch of RS Pro.

62%

Share of total revenue generated by eCommerce

About our channels to market


Introduction to DesignSpark

An introduction to DesignSpark, our online design community and resource centre for engineers.