Supply chainOur award-winning supply chain offers a truly competitive edge to our business
Our supply chain provides a superior service to our customers and suppliers.
We are into the fourth year of a five-year programme to build a world class supply chain and we've already introduced a completely new approach to global supply chain planning and logistics.
This incorporates the implementation of changes and improvements to nearly all of our systems and processes, including:
- Moving from a local country approach to a new regional and ultimately global supply chain structure
- Increasing network optimisation and efficiency
- Improving engagement and forecast sharing with key suppliers
As a result, we have increased the introduction of new products from 5,000 per year to 5,000 per month.
We have also reduced total supply chain costs and have seen a marked increase in customer satisfaction as shown by our increased TRI*M customer satisfaction scores, which are now close to being in the top 10% of all supply chains across Europe.
In addition we have made considerable savings through the specialisation of our 17 distribution centres across the world and the re-tendering of our freight partners.
As a result of this new approach, we won two prestigious supply chain awards in 2011: