Supply chainOur award-winning supply chain offers a truly competitive edge to our business
Our supply chain provides a superior service to our customers and suppliers.
We are into the fourth year of a five-year programme to build a world class supply chain and we've already introduced a completely new approach to global supply chain planning and logistics.
This incorporates the implementation of changes and improvements to nearly all of our systems and processes, including:
- Moving from a local country approach to a new regional and ultimately global supply chain structure
- Increasing network optimisation and efficiency
- Improving engagement and forecast sharing with key suppliers
As a result, we have increased the introduction of new products from 5,000 per year in 2008 to 5,000 per month in the financial year ended 31 March 2012 with only a 10% increase in staff.
We have also reduced total supply chain costs and have seen a marked increase in customer satisfaction as shown by our increased TRI*M customer satisfaction scores, which are now close to being in the top 10% of all supply chains across Europe.
In addition we have made considerable savings through the specialisation of our 17 distribution centres across the world and the re-tendering of our freight partners.
As a result of this new approach, we won two prestigious supply chain awards in 2011: 'Operational Excellence' at the Supply Chain Distinction Awards and 'Logistics and Distribution Operations' at the European Supply Chain Excellence Awards.
International high service distributor
Countries where we operate serving another 37 through distributors
Share of total revenue generated by eCommerce